Refund & Return policy

Refund & Return Policy

For orders via our Etsy Shop: See Returns & Exchanges policy on Etsy.

For direct orders: Order Carefully. We make every effort for speedy delivery. We cannot change or cancel an order after it has been placed. 

Returns and exchanges are not accepted unless proven damaged during shipping. We are a very small business and take pride in what we produce. All items are handmade with love and care by the owner, while managing the administrative complexity of a small business. We cannot carry the added burden of returns and exchanges. So please order carefully.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

Lost or damaged shipment: Please inspect your order packaging and report lost or damaged shipments immediately. USPS requires notice of claims within sixty days after delivery of damaged packages or in the case of failure to make delivery of package, within sixty days of mailing date. We stand ready to help with damaged or lost packages if we are notified in time to file a claim within USPS’s sixty-day window. Contact us immediately at maya@minervasstudio.net following these steps:

  1. Use 'Lost or damaged package” as the email subject.
  2. Include your order / invoice number in the email.
  3. Tell us your reason for the return request - damaged or lost.
  4. Please, include your name and phone number.
  5. We will open a case with USPS.
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